MEETING THE CHALLENGES OF THE NEW AI WORLD WITH ITIL
We talk about AI transforming IT Service Management every day. But there’s a much more important question: How do we move from AI hype to real, measurable business value? That’s exactly what we’ll explore with David Cannon from PeopleCert in our upcoming session: MEETING THE CHALLENGES OF THE NEW AI WORLD WITH ITIL 📅 13 October 2026 🕒 15:00 [...]
What Is AIOps and Why Are More and More Companies Investing in It
What Is AIOps and Why Are More and More Companies Investing in It Ten years ago, when a system stopped working, the process was almost always the same. Users started reporting issues, support lines lit up, and IT teams rushed to examine logs, performance charts, and system events, trying to identify the root cause. Today, the world looks very different. [...]
What Comes After ITIL® Product, ITIL® Service, ITIL® Experience and ITIL® Transformation?
What Comes After ITIL® Product, ITIL® Service, ITIL® Experience and ITIL® Transformation? When a Certification Is No Longer the Goal, but the Next Step For many years, professional development followed a fairly predictable path. You graduated from university, started your career, gained experience and gradually took on greater responsibilities. Today, that model is changing. Technology is evolving at an extraordinary [...]
ITIL® or PRINCE2®: Which Training Is Right for You
ITIL® or PRINCE2®: Which Training Is Right for You? “Which is better – ITIL® or PRINCE2®?” It is a question we often hear during training sessions and career consultations. At first glance, it seems perfectly reasonable to compare the two frameworks and decide which one is the better choice. In reality, however, ITIL® and PRINCE2® are not competitors. They address [...]
The investment in education is not an expense, but a capital that grows
The first steps in any field are always the hardest! We are proud that EDUGAMA Group is the starting point for so many people and companies to reach their potential! Interview with Maya Hristova in "Capital"
Episode 10: People are paying more and more attention to personal development
Episode 10: People are paying more and more attention to personal development The history of Maia Hristova and the history of IT certification in Bulgaria largely overlap. Mostly because the certification process itself was started by her initiative in the late 1990s, when she worked for one of the two large IT holdings at that time. The new episode of [...]