ITIL is the most widely accepted approach to IT service management in the world. This paper provides an overview of the framework and discusses its evolution from ITIL v1 to the new ITIL 4 scheme.
Life is not digital, but the world becomes digital due to Coronavirus. As efforts to control the spread of COVID-19 continue, EDUGAMA Group’s all training courses are converted to online classroom training (Virtual Instructor-led Training).
AXELOS Global Best Practice announced that ITIL®, the world’s most widely used service management framework, was updated with ITIL4. The update includes practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment. Read the ITIL4 news here.