ITIL Managing Across the Lifecycle (MALC) is the Capstone examination for the scheme. Candidates who have gained a number of ITIL certifications are eligible to take this course and examination, and will be eligible for the ITIL Expert Level Award following successful completion.

To take the MALC examination, candidates must hold the ITIL Foundation qualification, must have achieved a minimum of 17 credits from ITIL intermediate (or earlier) certifications, and must complete an accredited training course.

The ITIL Certificate in Managing across the Lifecycle is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that lead to the ITIL SM Expert in IT Service Management. The purpose of this course is to impart and test knowledge across the contents of the ITIL v3 core books; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, as well as on the interfaces and interactions between the processes addressed in the five core ITIL V3 books. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Expert examination in Managing across the Lifecycle worth 5 credits.


What Are The Course Objectives?

The key objectives of this course are to enable participants to:

  • Appreciate and analyse IT Service Management business and managerial issues
  • Manage the planning and implementation of IT Service Management
  • Manage strategic change
  • Carry out Risk Management
  • Understand managerial functions
  • Understand organisational challenges
  • Conduct lifecycle project assessment
  • Understand complementary industry guidance and tool strategies

Course Content:

  1. Intro to IT Service Management Business and Managerial Issues
  • – Lifecycle Positioning and Transition
  • – Relationship between Business and IT
  1. Management of Strategic Change
  • – Challenges, CSFs and Risks
  • – Business Benefits
  • – Planning and Defining Scope
  • – Resource Planning
  • – Budgeting and Costing
  • – Quality Control
  • – Strategic Influencing
  • – Customer Liaison
  • – Project Termination
  1. Risk Management
  • – Challenges, CSFs, Risks
  • – Risk Identification
  • – Risk Evaluation
  • – Corrective Actions
  • – Risk Control
  • – Transfer of Risks
  • – Service Provider Risks
  • – Contract Risks
  • – Design Risks
  • – Operational Risks
  • – Market Risks
  1. Managing the Planning and Implementation of IT Service Management
  • – Activities during Plan, Do, Check, Act
  • – Planning
  • – Organising
  • – Directing
  • – Controlling and Evaluating
  • – Organisational Form and Design
  • – Policy Resistance
  • – Communication
  1. Understanding Organisational Challenges
  • – Addressing Maturity Challenges
  • – Strategy Generation ‐ Value Creation
  • – Addressing Organisational Structure and Transition
  • – Addressing Confidentiality, Integrity and Availability of Information
  • – Addressing Governance
  • – Addressing Balance in Service Operations
  1. Service Assessment
  • – Value of Measuring
  • – Value of Monitoring
  • – Reporting
  • – Value of Benchmarking
  • – Service Portfolio Assessment across the Life-cycle
  • – Business Perspective Improvement Model
  • – Value of Following CMM
  1. Understanding Complementary Industry Guidance and Tool Strategies

What examinations are taken on the course?

ITIL® Expert Managing Across the Life-cycle Exam: 90 Mins, closed book, Nine complex multiple-choice questions choice questions

*If English is not your native language you will be awarded 25% extra time.