ITIL® Managing Professional Transition (Version 5)

Course Outline
A Fast-Track Transition to ITIL (Version 5) for Experienced ITIL Professionals
An intensive 5-day course based on the official PeopleCert information for ITIL Managing Professional Transition (Version 5).
ITIL Managing Professional Transition (Version 5) е специално разработен за опитни ITIL професионалисти, които искат бързо и структурирано да надградят съществуващата си квалификация към ITIL (Version 5). Курсът е предназначен за ITIL 4 Managing Professionals, ITIL 4 Masters, ITIL v3 Experts и ITIL v3 Masters. Той надгражда съществуващите знания, вместо да повтаря целия стандартен learning path. citeturn1search0turn1search1
What Makes ITIL Managing Professional Transition (Version 5) Different?
• A structured transition path with a recommended duration of 5 days.
• Two separate exams that can be scheduled and taken separately and in any order.
• Rapid refresh of ITIL Foundation, Product, Service, and Experience knowledge.
• New content on ITIL Transformation and the shift toward digital product and service management.
• Focus on end-to-end management of digital products and services.
• Experience-led design and value creation.
• The ITIL value chain and integrated value streams.
• AI and modern operating models in ITIL (Version 5).
• Retaining and building on existing ITIL 4/v3 expertise.
Key Outcome
Успешното завършване на курса и полагането на двата изпита позволява на допустимите ITIL 4 Managing Professionals да преминат към ITIL Managing Professional (Version 5) и да придобият ITIL Transformation (Version 5) certification. За ITIL 4 Masters успешното завършване на transition path води и до upgrade към ITIL Master (Version 5), при условията, посочени от PeopleCert. citeturn1search0turn1search1

Day 1
Transition to ITIL (Version 5): Foundation Updates and the New Framework
Day Objective
Align existing ITIL knowledge with the key changes in Version 5 and build a common framework for Product, Service, Experience, and Transformation.
Topics
• Key changes between ITIL 4 and ITIL (Version 5).
• The shift to Digital Product and Service Management.
• Integrated Product and Service Lifecycle.
• The role of value, outcomes, and stakeholder relationships.
• The AI-native approach and the role of AI in the new framework.
• Key Foundation updates relevant to the advanced modules.
• The relationships between Product, Service, Experience, and Transformation.
• How existing ITIL 4 knowledge transfers to Version 5.
• Overview of the new qualification scheme and the role of Managing Professional Transition.
Practical Exercises
• Mapping workshop: ITIL 4 knowledge → ITIL (Version 5) concepts.
• Identify key changes in terminology, lifecycle, and value orientation.
• Case study: how an organization moves from service-centric to integrated product and service management.
• Create a personal transition map for existing ITIL expertise.
Expected Outcome
Participants understand what is new in Version 5, how the core modules connect, and how to use previous expertise as the foundation for the new framework.

Day 2
ITIL Product (Version 5): Digital Products and Value Creation
Day Objective
Refresh and build on knowledge of end-to-end digital product management, including lifecycle, value streams, product direction, and evidence-based decisions.
Topics
• Digital Product and Service Integration.
• The digital product as a system of capabilities, services, and business outcomes.
• ITIL Product and Service Lifecycle Model.
• Product discovery and strategic product direction.
• Prioritization and evidence-based product decision-making.
• Value Stream Integration and Flow Optimization.
• Human-Centred Product Design.
• Resource and Supplier Orchestration.
• Build and Quality Engineering Integration.
• Controlled Transition and Deployment.
• Reliable and Observable Operations.
• AI-enabled ways of working in product development and support.
Practical Exercises
• Product lifecycle mapping.
• Value-stream mapping and identification of bottlenecks.
• Product prioritization case study.
• Design-to-build and operational readiness scenario.
• Scenario-based exam questions for Product.
Expected Outcome
Participants can connect product strategy, discovery, design, build, transition, and operations into an end-to-end approach to creating and realizing value.

Day 3
ITIL Service (Version 5): Digital Services, Quality, and Operational Resilience
Day Objective
Build on service-management knowledge through the new integrated lifecycle logic, with a focus on service quality, performance, resilience, and stakeholder outcomes.
Topics
• Digital services and value co-creation.
• Service relationships and stakeholder alignment.
• Service quality and experience-led service management.
• Service strategy and performance alignment.
• Service Lifecycle: Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support.
• Service levels and performance management.
• Incident Management and Problem Management.
• Release and Deployment.
• Service Request Management.
• Configuration and Asset Management.
• Monitoring and Event Management.
• Service Continuity Management and operational resilience.
• Continual Improvement and evidence-based service decisions.
• AI and automation in service delivery and operations.
Practical Exercises
• End-to-end service lifecycle mapping.
• Incident/problem scenario with an impact on service experience.
• Service-level performance review.
• Operational resilience and continuity scenario.
• Integrated case study: service performance versus stakeholder expectations.
• Scenario-based exam questions for Service.
Expected Outcome
Participants can manage the service lifecycle and connect performance, quality, resilience, stakeholder needs, and continual improvement within an integrated service-management approach.

Day 4
ITIL Experience (Version 5): Human Experience, Trust, and Value
Day Objective
Understand how human experience influences engagement, trust, and value, and how experience management is integrated into digital products and services.
Topics
• Experience as Human Response — anticipation, perception, and evaluation.
• Digital Experience and its value.
• Stakeholder Perspectives — users, customers, consumer sponsors, and providers.
• Experience accountability.
• Experience in the Lifecycle.
• Service journeys and experience moments.
• Functional and relational interactions.
• Experience Drivers across the ITIL Four Dimensions.
• Experience Capture and experience evidence.
• Metrics as hypotheses and the limitations of numerical signals.
• Trustworthiness and coherence of evidence.
• Trust-Centred Design.
• Transparency, emotional clarity, and psychological safety.
• Continual Experience Improvement.
• AI, trust, perception, and responsible use.
Practical Exercises
• Service journey and experience mapping.
• Stakeholder perspective workshop.
• Evaluate narrative and numerical experience evidence.
• Trust-centred design scenario.
• Notice → Interpret → Hypothesize → Experiment.
• Scenario-based exam questions for Experience.
Expected Outcome
Participants can incorporate human experience, trust, and evidence-informed decision-making into the management of digital products and services.

Day 5
ITIL Transformation (Version 5), Integration, and Certification Preparation
Day Objective
Integrate Product, Service, and Experience knowledge with Transformation and prepare for the two official PeopleCert exams.
Topics
• ITIL Transformation Concepts.
• Transformation Model.
• Initiation, Governance, and Execution patterns.
• Transformation in complex and chaotic environments.
• Governance and Transformation Alignment.
• Execution and Delivery of Change.
• Measurement, Learning and Continuous Improvement.
• Value Stream Mapping.
• Objectives and Key Results (OKRs).
• ITIL Maturity Model.
• ITIL AI Capability Model.
• The impact of AI and automation on transformation.
• The relationship between Product, Service, Experience, and Transformation.
• Integrating governance, value, experience, and execution.
• Final review and scenario-based exam preparation.
Practical Exercises
• Integrated ITIL (Version 5) case study from product discovery to transformation.
• Transformation Model workshop.
• Select an initiation/governance/execution pattern.
• Measurement and outcome evaluation.
• Final mock scenario for Product, Service, and Experience.
• Final mock scenario for Transformation.
Final Exam Preparation
• Review key concepts and relationships between the modules.
• Practice working with the open-book format and official eBooks.
• Scenario-based questions.
• Strategy for the 60-question MPT Product, Service, Experience exam.
• Strategy for the Transformation exam.
• Time management and analysis of common mistakes.

What You Will Learn
Core Knowledge and Skills
• Understand the key changes from ITIL 4 to ITIL (Version 5).
• Apply integrated Digital Product and Service Management.
• Manage digital products and services end-to-end.
• Understand the Product and Service Lifecycle.
• Use value streams and the value chain in real-world business scenarios.
• Apply experience-led design and a human-centred approach.
• Use evidence-informed decisions for product, service, and experience.
• Understand AI and modern operating models in ITIL (Version 5).
• Apply the ITIL Transformation Model.
• Use initiation, governance, and execution patterns.
• Manage transformation in complex and chaotic environments.
• Measure progress and outcomes and embed continual learning.
• Use Value Stream Mapping, OKRs, and the ITIL Maturity Model.
• Understand the ITIL AI Capability Model and the impact of AI/automation.
• Integrate Product, Service, Experience, and Transformation into a unified value-oriented framework.
Who Is the Course For?
PeopleCert определя модула като transition route за вече сертифицирани advanced ITIL professionals. Допустимите кандидати са: citeturn1search0turn1search1
• ITIL 4 Managing Professionals
• ITIL 4 Masters
• ITIL v3 Experts
• ITIL v3 Masters
Курсът е предназначен за професионалисти с вече изградена ITIL експертиза и не е стандартен entry-level маршрут. citeturn1search0
Recommended Duration
PeopleCert посочва препоръчителна продължителност от само 5 дни за transition route, в сравнение с приблизително 8–12 дни при стандартния маршрут. citeturn1search1

PeopleCert® International Certification Exams
За придобиване на ITIL Managing Professional (Version 5) designation трябва да бъдат успешно положени и двата изпита. Те могат да бъдат насрочени отделно и положени в произволен ред. citeturn1search0turn1search2
Exam 1 — ITIL Managing Professional Transition: Product, Service, Experience (Version 5)
• 60 multiple-choice questions.
• 120 minutes.
• Open-book.
• Passing score: 70%.
• Focus: integrated content from ITIL Product, ITIL Service, and ITIL Experience.
Exam 2 — ITIL Transformation (Version 5)
• 40 multiple-choice questions.
• 90 minutes.
• Open-book.
• Passing score: 70%.
• Focus: ITIL Transformation Model, patterns, tools, governance, execution, measurement, learning, and AI capability.
Important Exam Information
• Both exams are required to achieve the ITIL Managing Professional (Version 5) designation.
• Each exam includes one attempt.
• PeopleCert offers an optional Take2 add-on covering both exams and providing one additional resit for each exam.
• The exams can be taken in different orders and at different times.
Official Materials
• ITIL Product (Version 5) Official eBook.
• ITIL Service (Version 5) Official eBook.
• ITIL Experience (Version 5) Official eBook.
• ITIL Transformation (Version 5) Official eBook.
• ITIL Managing Professional Transition (Version 5) Official Training Materials.
• Detailed Learner Workbook.
Maintaining the Certification
• Renewal every 3 years.
• 60 CPD points are required for renewal through PeopleCert Membership.
• Alternatively, the certification can be kept current by enrolling in a different course from the same Product Suite and successfully passing the corresponding exam before the renewal date.
Transition Route Outcome
За ITIL 4 Managing Professionals успешното завършване на transition module води до ITIL Managing Professional (Version 5) designation и ITIL Transformation (Version 5) certification. За ITIL v3 Experts резултатът е същият при успешно преминаване на маршрута. За ITIL 4 Masters успешното завършване води до ITIL Managing Professional (Version 5), ITIL Practice Manager (Version 5) и ITIL Strategic Leader (Version 5), което води и до ITIL Master (Version 5), съгласно PeopleCert. citeturn1search1
Source
PeopleCert — ITIL Managing Professional Transition (Version 5), официална продуктова страница: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-managing-professional-transition-version-5-4227
PeopleCert FAQ — ITIL (Version 5) qualification scheme и transition routes: https://www.peoplecert.org/help-and-support/faq-itil
Структурата на учебните дни и практическите упражнения е учебна организация на официалната материя, създадена в същия стил като програмите за ITIL Product, ITIL Service, ITIL Experience и ITIL Transformation. Официално PeopleCert определя курса като препоръчителен 5-дневен transition path; конкретното разпределение по дни в тази програма е разработено за учебни цели. citeturn1search0turn1search1